It is a crazy system and amounts to Highway Robbery but they do seem reasonable if you talk to them. Hi, Ive just paid for my crossing twice for Sunday 19th April 2015, will I get penalised for this absent mindedness? Maybe we in the north of England are destined to find out the hard way that this charge exists. Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. I later received a penalty letter. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. I did not receive the penalty charge notice. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. not paying the Dartford Crossing, London congestion or low emissions zone charge on time There are different ways to appeal in Scotland and Northern Ireland. Win, win for them. So why not an automated invoice via email, which will cost them pennies to set up. Note: An appeal to an independent adjudicator must be made within 28 days of receiving the rejection letter. We have one in our family the car is obtained from special suppliers and when we went through it automatically picked this fact up on the Registration. Any advice on what to do would be appreciated, thank you. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. 12 Reasons You Shouldn't Invest in Luton Penalty Charge Notice Receipt FJ No 29616281 ref 150522132752022153F7N. Click it. Dartford Crossing - Dart Charge Cost, Late Payment & Fine The signs indicating the crossing are not clear at all, only showing a C sign but providing very little other information. The charge varies depending on the type of vehicle and time of day. Sadly, calling will not help achieve anything and will just use up your time. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. Get in touch with the authority and file an appeal but dont ignore the charge. Its a f** up system riding on the notion that many people will forget or not know about the charge and they make a tonne of money off of them. 0300 300 0120. just had the same happen to me i am fuming. Would be great if you can explain and help me understanding thank you. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. This is a complete con and I wont be paying a penny.What a stupid way to collect a toll and waste of time. Im more angry with myself than anything else :(. we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. Dartford Crossing toll changes: what you need to know about Dart Charge Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. Should I be able to pay and avoid a fine. Secondly I didnt arrive at my destination until past midnight the following day and thirdly I didnt receive my PCN until two months after returning to the uk. Let me know if you have any problems. not just a letter C above the tunnel/bridge. It seems the recognition SW cannot easily distinguish 1 and I on some number plates. I do not have a smart phone and internet access at my destination was difficult. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. I tell everyone I know to avoid it. RL. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! At least a week notice is a fair deal. This led me to the conclusion, that I needed to pay a charge for using the crossing. You most likely paid 5 times more than you should. Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it. Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. Penalty Charge notice not received in post from council. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. I went onto the DOT website and I see that you now have to pay 2.50 for each crossing in advance, or within 24 hours of crossing, by phone or using their website. The UK is a lovely place but the governments are supporting the extortionists every which way you look. If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. Drivers can be fined up to 105 if they don't pay. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. It seems we cant pay after using the crossing, nor in advance. ALPHA Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. It is not setup and an honest way, more like a cowboy clampers style. But when the government itself acts like this .!!!. Its the best option in your situation. I now had to wait 56 days to receive their response. Our team fact-checks content to ensure accuracy at the time of writing. In the past a similar approach to doing business has resulted in heavy fines for some companies. We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. Its scandalous. Do you think I would win an appeal? Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. We seem to be O.K. If I had of course Id have paid. I am extremely upset as I thought it was all sorted back in January, I cannot understand how they can fine me this amount 12 months after my crossing. the hire vehicle company also charging me 35.0 for each incident. Hi Karen This is really unfair. Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. There are other reasons why you could appeal the Dart charge. My parents lived in Kent for many years and I have used the crossing many times. Who voted for the idiots who make these decisions? BY CHEQUE OR POSTAL ORDER: write the PCN number on the back of a cheque or postal order payable to 'Dart Charge' and send to Dart Charge, PO Box 842, Leeds, LS1 9QF. I already did the same 6 months ago, but because that was the first time I was given the 14 days to pay the original price, without penalty. I think this is v unfair and I will put in a complaint. Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. Has the charge notice included the offer to pay 2.50 within 14 days? How much am i in trouble? Reduced to 35.00 if paid in 14 days. Tried calling t have them line temporarily out of service. Every think else on your website but !! The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). ), so its important that you read the terms of any products that youre considering before you apply. I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. Hi Thanks for your post. Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. I can only hope and pray. You will then be asked to pay the PCN. Would a payzone accept my payment now or should I just wait and see? Shame on you Dartford crossing and management team. Can somebody help ? I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. It seems ridiculous you can be fining people nearly 5 months after the offence. It seems, that I will soon receive notification of a large penalty for crossing and not paying on time. Pause Prepares the Mind of the Auditor to Receive Your Message Herbert Spencer said that all the universe is in motion. The system is not logical and has many gaps. In many circumstances, parking tickets are not enforceable. Please let us know. We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. please advice. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. Penalty charge is payable for each use of the crossing, so a return trip could cost up to 210.00. We ended up in the small claims arbitration process. Many thanks for your help Pete, Ill give it a try. In this case, you would receive a 'charge certificate'. this seems like a bit of a mess to me and probably why Humber Bridge are holding back on implementing their similar scheme with everything already in place, anyway looks like we crossed twice at easter on way to and from France unaware of the its introduction in Dartford seeing no signage or media warning of its introduction. Plus, youll have a Dart penalty charge that could be as much as 125. I would like to complain as I cant agree to pay the penalty. thought everything were fine but I did received penalty charge note on 19/05/2015 told me have to pay 35 and issue date 15/05/2015, this almost 3 months late, is it legal do I need to pay the charge. Why you do not put some staff or machine to collect money for people like me (even if it is more expensive than paying by internet or phone). Thank you. I set up an account on the 14th April on line, and paid my 10 fee, and since then no money has appeared in my balance page and no confirmation email has been received. Anyone had the same situation and recommend next course of action? Dart Charge crossing help | AVForums We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. Give me the hi viz collectors any day of the week. To show how easy this is, a fake site has already been built by digital marketing expert Richard Summers. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director. How much will I be fined if I forget to pay the dart charge: The penalty charges are as follows: Non-payment after one day: 70.00. Check your bank account when you think a payment has been taken twice when you used the Dart charge. now i received the penalty Charges notice of 35. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). We charged an admin fee each time. 1. it would be helpful to know exactly where the number plate recognition positions are, as if you are crossing very close to the 6am / 10pm cut-offs you may or may not have to pay and the website doesnt tell you whether any money is due. You can appeal a Dart Charge Penalty Charge Notice within 28 days of it being issued. Imaging the outcry if this had happened to poor British drivers in France ;). I have just realised today that I forgot to pay for the crossing of 5 yesterday. i then used it on the 8th of Feb 2015. How much did they charge you on the credit card? Hit the i button and choose remind me at a location4. Extraordinary Popular Delusions Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. Today received a PCN for 70 for a hired vehicle which had a Tag fitted. Yes and please be aware that the phone lines will be open for shorter hours over the Christmas period, so you could ring up to find them closed and get a fine. but typed in car reg as a o not a 0, now have to pay 107.