Hi Trailhead Baby, I'm losing my mind here. hmmmm I think I just had to drag the filed onto the layout. I got it figured out. But I have created this Data Category, so I'm not sure what the issue is. please verify. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I have the Milestones field in the page layout too. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. What item is on your lightning Case page layout to show Entitlements? Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I also ran into this after copy pasting the API Name out of the error message. "Im not able to add instructions in the macro. MVNO Providers3. Thank you very much for such an interesting post. I removed those and then the trailheadapproval was there. R&D, A project with Daddy: My favorite daily process! Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Thanks. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. When it works it plays a sound to tell you that a case has been assigned to you. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. A mistake I have made many times as well! And of course, I just tested the challenge 4 again and I passed! Yes! (I am totally stuck on a CPQ superbadge right now on the last step!). When I made mistakes, I simply reverted to the last saved version. i could pass the challenge, so great to have some experts available like you! Hello, Thanks for your feedback. Its upsurd. Intermediate case users can access both lists of cases. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Coild you please help me out? (Email to rebecca@capstorm.com). I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Hello. Thank you for your time and response. For example, Basic vs Premier support. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. This, like all superbadges, requires a careful read through the instructions prior to any clicking. How frustrating! I'm stuck on Challenge 6, creating the macro. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Service cloud specialist superbadge challenge 2 solution http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Trailhead Baby any idea? It was an interesting project, and I wanted to share some lessons learned from . I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I wish I had a good answer for you! Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Ensure the Case Reason and Type Analysis report format is SUMMARY. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. We recommend using a new Developer Edition (DE) to check this challenge. Configure a named credential and remote site according to the specifications outlined in the business requirements. It is very attractive and impressive. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. I have created data categories and Subcategories and have activated.But have issue with the above error. If you are still stuck after that, leave a comment with some more details and I'll take a look. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Sounds like you need, The instructions mention that agents should be able to decline requests. It still gives me the same error that it isn't found. I'll keep checking if I missed anything. When you start a create a new report, simply click to start with a clean screen. Please guide me on this.Thanks. It's a status. Copyright 2000-2022 Salesforce, Inc. All rights reserved. This is where you start building out the ability to manage support levels. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Would you like to share some details of your current configuration? I have enabled the knowledge user check box in the user profile. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. This is my journey- a normal kid by day- a Trailhead explorer by night. *must be completed in lightning experience*1. For those of you who know me, you probably know that Im lucky enough to have a job that. Tnx, hmmmm What you have sounds correct. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Ensure you create the Cloudy Weather Resolution automated action. Thanks for getting back to me. Select edit page4. No idea what is missing. any ideas? Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Its awesome once its all working. I'm working on the Service Cloud super badge and the error below is driving me nuts! Help with Superbadge Service Cloud Specialist step 4. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Right now he' taking a nap.so I'm off to edit some reports! I learned so much doing it. Youll need to enable this whole feature before you start I wont give away what its called! I have created and recreated the Cloud Technical Team support process more times than I can count. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Thanks for your advice and help. Trying new things- my baby brother practiced crawling through a tunnel. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Is knowledge set up correctly on the page layout? I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. "Wrong Queue" is not a queue. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. And it's a little trickybut you can find out if you google it:). Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Something is blocking the challenge checker from fully running. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Use Lightning Knowledge to create a knowledge base for better customer service. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Ensure you group report results correctly. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I also confirm that no additional code exists in this org. What should I do? Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. please help. The key word is "rename." Found my mistake (apart from taking it too literally). It's a picklist. Did you check the values? Note the filter. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I add wrong queue to Presence Statuses but I still have the same issue. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Was this badge FUN or what?! "my report is looking all correct. Click the cog in the upper right hand corner. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. I'm STILL hacking away at this error message. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Challenge 5 error : We can't find a field called 'Question Long Text Area'. 43 are for Admins. Is knowledge.* On the lightning page layout? I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Ensure you create 'Billing Topics' for Knowledge." LWC Specialist Superbadge : Guide to Challenges - gigminds Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Make sure that the correct date range is selected. You, my amazing reader, get more than tips for a Salesforce Superbadge. I am stuck at Step 3 - Create service level and actions. Thanks!!! The error message is so cryptic that it's hard to troubleshoot the issue. I dont see any check box under layout properties of Knowledge. My brother has started to play with me! Thank you! Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger Already on GitHub? Thank you sooo much, you were right! If the action is missing from the page layout, it will not show up as an option in the feed. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Use the search o. Hello! I am right now @ step 6. hope to finish the superbadge now soon.!!! The macro itself is working fine. @Trailhead baby I am having same error message. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Luckily, the macros module was very fresh in my mind. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to rename the console to 'Cloud Support Service Console'. I've been in this challenge for hours now. We recommend using a new Developer Edition (DE) to check this challenge. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I kept that particular module open one on screen while I walked through this step. Let's do this. Could you shoot over a few screenshots of what you have? Think carefully about the language it talks about pushing cases UP and pushing cases TO. Anyone studying for their Service Cloud consultant certification. I'm at a loss as to what I could be missing. advanced apex specialist superbadge solution. The challenge says "add the option for agents to compose emails within the console while looking at a case". It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Review the steps to rename the console to 'Cloud Support Service Console'. It has to be so simple. We can't find the 'Customer Case Team' role. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Still stuck? This is my current version name. I am getting mad over this error now. If you are short on time, start around the 20 minute mark. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog.