Buyer contacts me today. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Dial 1-800-275-8777 and explain the issue to USPS customer service. What to do when wrong item received, seller requesting to send to other buyer. The item I sent out was also tagged, this one is not. Do not refund first and try to appeal after. Keep choosing to the end, then scroll down and your contact options will be at the bottom. What can I do in this situation to avoid loosing $900 and the item as well? Ask if they want you to dispose of it or return it to them. Help for buyers and sellers. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. CHAPTER XIII. Example: The listing said "new," but the item was clearly used. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. But if he has balls to carry on, follow up with post master complaint. That necklace couldn't have come from me. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. by asking the buyer questions or calling the post office? The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Heres how. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Cheaper seller scam: What if the buyer is not trying to rip you off but simply made a mistake? It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Five! Am I protected against negative feedback in this scenario? Strictly No RETURN NO EXCHANGE policy. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. At first, it might seem foolish to pass up a generous offer, but often its a trap. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. All such complaints from sellers are simply ignored, as profit takes precedence over reason. Go to usps site and fill out the mail fraud form. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Usually it will say the name on the package signs for it even if the signature is someone else. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Read the feedback other have left for the person. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. "That picture shows different items rather than what I sent. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. For things like graphics cards your best bet is to sell locally, all cash. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Listen to this weeks podcast to hear sourcing methods from a seller! Create an account to follow your favorite communities and start taking part in conversations. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense To cancel your order: Go to My Purchases. I suspect someone may have been tampering with mail and package in the delivery system. Ebay We Can T Process Your PaymentPlease select a different payment 1. Or is it possible it was mixed up with a different package? Did you try talking with the buyer? 2. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Person buys 2 things. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Help for buyers and sellers. Otherwise, you can also restart the laptop just by pressing the power button. I will report this to the post master. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. They readily cooperate with law enforcement. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. This is what it takes to get ebay to appeal a return in your favor. 1.6K 17K views 1 year ago Every so often mistakes will happen. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. The buyer will pay with a fraudulent check. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. I have 100% seller feedback. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. I know they will get their refund, but should I inquire at all? Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. No they dont. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. A buyer will offer to purchase your item and send a larger payment than required. Thx for the link to reporting a buyer theres a couple people I need to report. The buyer pays quickly, and you send the item without concern. How were you able to call eBay? The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. For more information, please see our Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. It also looks like the original label is a printed label, cut out and then taped on. The Fragile stickers could have been added at the GSP. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. I recently had the same experience. Always think like a big retailer. 26-05-2020 Press J to jump to the feed. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Most of them are happy new year banners being returned in Febuary. If they bring eBay into this, do I stand any chance at all? In this scam, the buyer then accuses you of sending a damaged item. Buyer claims I sent wrong item : r/Mercari - reddit.com Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Yes it would be a pain. Please Help! I have to take her to court! Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Do not do that. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? They may even provide photos of the broken item. New replies are no longer allowed. NO Cash Refund for wrong purchased items. Do I have to go ahead and refund no matter the circumstance? they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. 04:02 PM. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Report the buyer. 11. I agree with that. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Theyll tell you to file a report with the police and then wash their hands of the matter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Well tonight I received the above email. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. 09-10-2020 Buyer Protection - Mercari: Your Marketplace Never saw it in my life. Solved: Buyer claims an authentic item fake - PayPal Community what is beyond infinity most expensive car ticket. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. It is a site to get quality at the best price and sometimes I make 50 cents. Check all items upon receipt. I'm not sure. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. I know I have to send the refund regardless, right? Ebay always takes out the fees and send the remaining money to the Bank on file. This is why I take photos of the item with the eBay paperwork. As you sent it recorded delivery I am assuming it had some value to it. 26-05-2020 It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. There is no way to dispute a transaction once its finalized in this way. Cases Policy - Our House Rules | Etsy Ebay says I have to "take action" by Sept. 11th. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Cookie Notice I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) In order for it to work, sellers must provide proof of item delivery. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer I have sent the item you ordered to the address on file with ebay. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Tune into our last eBay for Business podcast episode of 2022! TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. After completing the sale normally, the seller will post the package with the correct address but the wrong name. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Explain it to him like you explained it to us. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. This months episode of the eBay Seller Spotlight podcast is live! I sold 4 of the same items. WARRANTY AND INFORMATION. E bay in many cases are making more profit than the sellers. She got her full refund back and kept the ring! A neighbor may have picked it up, so it is worth asking around before you contact USPS. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Gift card scammers reach out to victims by phone, email, or social media. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Its the reason Im looking into EBay Protection Program right now. 06:46 AM. Those are not indicative of any scam. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Disputes about the quality of the item are not billing errors. Press question mark to learn the rest of the keyboard shortcuts. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. That is not the package i sent your cosmetics in. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. 1. There are two occasions in the tracking updates that says it was rerouted due to processing error. Everyone is covered except the credit card holder, whoever that is. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. How do you prove you sent A? Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I sent a seller an offer on an item and she accepted. - edited I sold 4 of the same items. I have been talking to someone with same story Im trying to buy a car. Sucks!! Somewhat new, never had this happen before. Should I try to see if it was mixed up with another package? Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. The email will state that the payment will be released to you once you have proven that the goods have been sent. I stopped shipping to Canada because of customs problems. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. There is undisclosed damage to the item. If you've changed your mind about the item, check with the seller to see if they'll accept your return. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. You're not supposed to be liable for anything that happens to it after that. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! I've never owned/sold a necklace like that. This is a type of blackmail. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? We had a top where it was returned with snot. Finish enrollment at any CLEAR airport location next time you fly. Im concerned this is a scam. Remember that if an offer looks too good to be true, it probably is. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. And while I'll be cordial, it doesn't bode well. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. This was shipped by Global Shipping Program. Its ok but I like the darker one you had in your listing. Thanks for this suggestion. They aren't. or the buyer? Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). I cant believe you won this. Yeah you filing that stuff 100% does nothing. Never sold on Ebay before. Press question mark to learn the rest of the keyboard shortcuts.
Earthquake 31285 Vs 37037, Scorpio Rising Father, Articles B