Hotjar sets this cookie to identify a new users first session. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Repairs. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Necessary cookies are absolutely essential for the website to function properly. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . This decision was taken with regard to the following section of the Freedom of Information Act 2000. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Fire safety information for your council house or flat. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Hotjar sets this cookie to detect the first pageview session of a user. This applies to all properties where gas can be used. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. All rights reserved. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. The cooperative is reducing the supply of hot water due to. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. This category only includes cookies that ensures basic functionalities and security features of the website. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). Telephone: 0300 061 0614. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Map. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Crawley Borough Council Report to Overview & Scrutiny Commission . The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Report a repair online for your home. We are committed to dealing with all complaints equitably, comprehensively, and in good time. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Browsealoud Accessibility News. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Content and site Copyright Crawley Borough Council 2020. . Apply for HMO licence. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Previous. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Council housing in Crawley is a mixture of flats. You can request a repair to your council property to fix an urgent problem. Council tenants. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. If it is an emergency and you do not let us in, we may force entry. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. You can change your cookie settings at any time. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. The number of organisations that expressed interest in the tender. 1986 Crawley Borough Council election. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. These may subsequently be treated as a complaint if we dont deal with the original request. You can request it through your 'My Housing Tenancy' online account. If you are a tenant, please report your non-emergency repairs online. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Our housing in Havant. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Your own home. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. But opting out of some of these cookies may have an effect on your browsing experience. Content and site Copyright Crawley Borough Council 2020. 2. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. This cookie is used to store the language preference of the user. They don't deal with repairs or anti-social behaviour issues. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Contact your council if youre not sure. Living in a state of disrepair can have very serious effects on your health and wellbeing. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. The council should repair any damage caused by maintenance or building work. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Report a repair Adaptations to your home We can help. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Password (min 9 characters including a number) *. Appointments may be carried out by our own employees or by contractors. A common problem that arises in many homes is condensation and mould growth. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Thank you for your patience. Was this review helpful? Leaseholders and Freeholders . Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. The pattern element in the name contains the unique identity number of the account or website it relates to. Failure to do so could give you grounds to make council house disrepair claims against them. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Housing support and other services in the home for elderly or disabled people. The outcome and lessons learned will be logged to ensure continuous improvement of our services. visit our Code of Conduct page which will guide you through the process. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Crawley Borough Council. We are committed to delivering high quality services and we aim to achieve the highest possible standards. Find out the latest coronavirus information on housing and homelessness. How we can help young people in Crawley with housing issues. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Join our housing register and apply for council housing. Office 3750 Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Contact a solicitor experienced in council housing disrepair claims to find out more. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. do everything more quickly because you don't have to call us. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right.